Last updated: 14 November 2026
If an AI photo fails to generate because of a problem on our side, the credit is returned to your account automatically.
If you are not happy with your purchase, email hello@omi.photos within 14 days of buying. Unused credit packs are refunded in full. If you have already used part of a pack, we refund the unused part.
Refunds are processed by Lemon Squeezy, our Merchant of Record, back to your original payment method, usually within 5–10 business days.
Email hello@omi.photos with your order email and what went wrong. We usually reply within 1–2 days.